How can we help?
Most questions are answered in the FAQ or docs. If you're stuck, GitHub issues get the fastest eyes from the core team — email is here for everything else.
FAQ
Answers to the 40 most common questions about hatching, trust tiers, birth certificates, beak keys, and self-hosting Duck Galaxy.
Browse FAQ →GitHub Issues
Found a bug or want to request a feature? Open an issue on GitHub. The core team monitors issues daily and prioritises responses here above email.
Open an Issue →Discord Community
Join the Duck Galaxy community. Share integrations, ask questions, get peer support from other builders, and catch release announcements first.
Join Discord →Email Support
Send your question to support@duckgalaxy.com. Best for account issues, billing queries, security reports, and anything you'd rather not post publicly.
Send Email →Documentation
The complete Duck Galaxy reference: Beak API, Peck Protocol, birth certificate schema, SDK guides, self-hosting, and more. Start here before raising a ticket.
Open Docs →Learning Hub
Step-by-step tutorials for developers, operators, and deployers. Covers SDK quickstart, first agent, install guide, API reference, and case studies.
Start Learning →⏱ Response time expectations
Security issues and outages
For security vulnerabilities, email security@duckgalaxy.com directly — do not post in GitHub issues or Discord. For platform outages, check Platform Status first. Confirmed incidents are tracked there in real time.
Quick links
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